If you need to return an item, please makesure the item is unworn,no makeup stain and tags, zip/button intact in their original undamaged packaging condition,it need to be returned within 7days of receiving it, simply email email@example.com and the reason and our team will get back to you,please return parcel with the complete dispatch note for proof of purchase at the address on your order dispatch note.
- Gift cards & product on sale are final sales and may not be exchanged or returned. This includes any items purchased at a discount with promo codes or any other online promotion.
- We will notify you via email when the return is received. Refunds will be refunded in the original form of payment. Once your return is received, please allow 3-5 business days for House of Square team to process your return/refund for your account to be credited.
- It may take up to two (2) billing cycles for your credit to appear on your account statement,based on your bank processing.
- All shipping and handling charges are not refundable. House of Square is not responsible for any lost or damaged packages. Please note, any returns received that do not comply with this policy will be shipped back to you.
PLEASE NOTE: Customer have to cover the shipping fee for the package return, we will refund your complete payment as long as we receive the return package and to help us,the customer should provide all relevant tracking information.
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